FREQUENTLY ASKED QUESTIONS
Under normal circumstances we aim for: Regular delivery service (Australia Post) 3–6 business days
Express Post (Australia Post) guarantee currently suspended Express Post remains our fastest postal delivery option, but current circumstances mean we can't guarantee next-business-day delivery at the moment.
All orders recieved before 3pm est are posted that same day.
We currently ship from warehouses located both in the east and west coast of Australia.
You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal and Afterpay.
Note that additional exchange fee may apply if your currency is other than AUS dollars.
We proudly ship both locally and worldwide: Shipping time might vary depending on location, shipment method and other factors outside of our hands including the current world-wide pandemic. Standard estimated delivery time for normal deliveries Some items are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions.
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective.
This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
If you are disatsified with your purchase, please e-mail our friendly team at email@example.com for resolution.
Faulty Product Returns Policy
Your 100% satisfaction is important for us. We offer 30-days Return & Exchange Policy: If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have 30-days Return & Exchange Policy, since the day item was received. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. Photographs must be sent to firstname.lastname@example.org for resolution.
For returns, please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide you with instructions on where to send and return the faulty goods.
Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly send a replacement to you free of charge once the return is received and processed.
Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Please note that customers are responsible for shipping costs of returned items.
When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund or replacement. If approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.